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Terms of Service and Conditions

 

Clevender is trademarked under Vefects SLU

Last updated: July 1, 2025

 

1. Company Identification

  • Company name: Vefects SLU

  • NRT: L-714997-P

  • Registered address: Passatge d’Europa 1, 4rt Pis. Edifici El Bolet. Andorra La Vella, AD500

  • Contact email: [email protected]

All services are operated from the Principality of Andorra and governed by Law 20/2014 on Electronic Contracting and Law 13/2013 on Consumer Protection.

 

2. Nature of the Service

Clevender offers subscription-based access to digital VFX education content, including live streaming, on-demand videos, downloadable materials, private communities, and additional learning resources. All content is delivered digitally and instantly.

 

3. Subscription Plans and Renewals

Plan Billing Cycle Auto-Renewal Cancellation
Monthly Every 30 days Yes Anytime before next billing cycle
Quarterly Every 90 days Yes Same as above
Annual Every 365 days Yes Same as above

By completing the payment, the user agrees that the subscription automatically renews until canceled. Canceling a subscription prevents future charges but does not trigger refunds for previously paid periods.

 

4. No Refund Policy and Waiver of Right of Withdrawal

  1. Digital Content with Immediate Delivery

    • In accordance with Article 23(b) of Andorran Law 13/2013 on Consumer Protection, users normally have the right to withdraw from a contract. However, that right does not apply to digital services once access has begun and the user has expressly waived it.

    • According to Article 56 of Law 12/2013, consumers have the right to withdraw from a distance contract within seven working days from the day they receive the product. However, this right does not apply to digital content once the consumer has accessed it, provided that the consumer has been informed of this condition prior to the conclusion of the contract.

  2. Explicit Waiver Clause

    • Displayed and accepted prior to payment:

      “By subscribing to Clevender, the user acknowledges and agrees that due to the digital and instantaneous nature of the content provided, they waive their right of withdrawal as soon as they log into the platform, in accordance with Article 23(b) of Law 13/2013 of the Principality of Andorra.”

  3. Effect

    • Once the system registers the first access (streaming or download), the payment is non-refundable.

    • This waiver is also based on Article 29 of the same law, which requires that users are clearly informed of their withdrawal rights—and the exceptions—before purchasing.

 

5. Permitted Use of Content

  • Access is granted under a non-transferable, non-exclusive, limited license for personal educational use only.

  • Redistribution, screen recording, capture, or public display is strictly prohibited unless explicitly authorized in writing.

  • All content is protected by copyright and intellectual property laws, owned by Clevender or its partners.

 

6. User Responsibilities

Users agree to:

  • Provide accurate account information and maintain confidentiality of their login credentials.

  • Refrain from any behavior that could compromise the platform’s security or integrity.

  • Interact respectfully with instructors and other users within the community spaces.

 

7. Payments and Security

  • All transactions are processed via PCI-DSS compliant encrypted payment gateways.

  • Clevender does not store complete credit card data.

  • All prices include applicable indirect taxes (IGI), unless stated otherwise.

 

8. Suspension and Termination

Clevender reserves the right to suspend or terminate a user account, without refund, in the following cases:

  • Account sharing with third parties.

  • Copyright infringement or unauthorized distribution.

  • Abusive behavior in community spaces.

 

9. Limitation of Liability

The platform and all content are provided “as is”, with no guarantees as to specific educational or professional outcomes. Clevender’s total liability shall not exceed the total amount paid by the user in the 12 months prior to the claim.

 

10. Changes to the Terms

Clevender may update these Terms and Conditions with 15 days’ notice via email or platform announcement. Continued use of the service after the update constitutes acceptance of the new terms.

 

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Principality of Andorra. The parties expressly submit to the Courts of Andorra la Vella, waiving any other jurisdiction.

 

12. Contact

For questions about these Terms, please contact [email protected] or write to the registered address above.